Terms and Conditions

Our Summary

(So you don't have to read the whole legal document...but it's all here if you want to!)

PosterCandy respects your ownership rights to your photos and images. We will only use your images to create custom photo art for you. If we have a great idea to use your images for any other purpose (such as a marketing campaign), we will contact you for your permission prior to any such use.

PosterCandy respects copyright laws. With that said, it is impossible for us to check the ownership of every image, so the onus rests completely with you to obey the law. Please don't steal other people’s work!

Your uploaded photos and images are stored on a secure server. We hold on to them for 6 weeks in case reprints are required. Thereafter they are deleted from our server, but may still be backed up "offline" in a secure storage facility for those rare cases.

All prices quoted are in Australian Dollars (AUD$) and Inclusive of GST

Full Legal Terms & Conditions


These Standard Terms and Conditions of Sale ("Terms") shall govern the sale by Look Corporate Pty Ltd, ABN 58 001 717 193, Trading as PosterCandy of 277 Parramatta Road, Leichhardt, NSW, Australia. Phone 02 9568 6855 ("PosterCandy") of all goods and/or services as well as all subsequent transactions between PosterCandy and the purchaser ("Purchaser"). Purchaser acknowledges and agrees that these Terms shall constitute part of any final contract of sale ("Sales Agreement") that may be entered into between Purchaser and PosterCandy. In the event of any inconsistency between the terms and conditions contained in any other document and these Terms, these Terms shall prevail unless otherwise agreed upon in writing by PosterCandy. PosterCandy shall not be bound by any terms and conditions affixed to Purchaser's purchase order or other procurement documents that are in addition to or inconsistent with these Terms. Neither commencement of performance nor delivery by PosterCandy shall be deemed or constituted as acceptance of Purchaser's additional or conflicting terms and conditions. Terms are subject to change at PosterCandy's sole discretion at any time.

Subject of Agreement

The subject of this Agreement is the production of prints of images submitted by Client to PosterCandy via an online interface and the printing thereof by PosterCandy and subsequent shipment of finished prints to the Client.

PosterCandy prints all products in-house but is entitled and reserves the right to have all or part of the Service performed by third parties to best meet your needs.

Quotations & Orders

Unless otherwise specified in writing in the attached document, all written quotations shall be intended for reference purposes only, constituting neither an offer to sell nor imposing any obligations or liability on PosterCandy. All written quotations and offers to sell automatically expire ten (10) days from the date quoted unless otherwise specified in the attached documentation. For greater certainty, all offers to sell are offers by PosterCandy to sell to Purchaser on the terms set forth herein.

Unless otherwise expressly agreed upon in writing by PosterCandy, any figures, measurements, dimensions, performance values, samples, patterns, statements, technical provisions or specifications, catalogues, brochures, depictions, photographs, images, models, designs, drawings, promotional materials in print or electronic format or other descriptive specifications relating to PosterCandy's quotation or offer to sell ("Specifications") are approximations only and shall not be deemed to form part of any contract or be treated as constituting any representation, warranty or condition in relation to the goods or services. PosterCandy reserves the right to modify these Specifications at any time prior to the execution of any Sales Agreement between Purchaser and PosterCandy.

Any deviations between the goods supplied and any offers, samples, trial products and pre-deliveries are permitted in accordance with technical norms and within standard industry variances and tolerances.

No order placed by Purchaser shall be deemed to be accepted by PosterCandy unless and until confirmed in writing by PosterCandy or its duly authorized representative or until performed by PosterCandy. PosterCandy reserves the right to accept or decline any order in whole or in part within thirty (30) days after receipt of Purchaser's order, during which time the order may only be cancelled, rescheduled or modified by Purchaser with the prior written consent of PosterCandy or its duly authorized representative. For greater certainty, subsequent requirements of Purchaser for goods not contained in an original offer to sell or Purchaser's order must be accepted and confirmed in writing by PosterCandy.

Price & Terms of Payment

All prices quoted are in Australian Dollars (AUD$) and shall be expressly set out in the Sales Agreement, delivered in the form of a shopping cart checkout on  PosterCandy Where no price has been specified, the price shall be based on PosterCandy's pricing listed on PosterCandy on the date that the Sales Agreement was executed by the Purchaser. PosterCandy reserves the right, by giving notice to Purchaser at any time, to increase the price of goods and services to cover: (i) foreign exchange fluctuation and increases in the costs of labour, materials and manufacturing; and (ii) any delay or change in delivery dates, quantities or specification of goods and services occasioned or requested by Purchaser.

The price of goods shall be inclusive of GST. The price shall be exclusive of shipping charges, insurance, applicable sale, use or other taxes payable to any governmental authority, (installation, assembly and commissioning charges, as well as any other ancillary costs in respect of which PosterCandy shall be entitled to make additional charges ("Additional Costs").

Unless otherwise agreed upon in writing, PosterCandy's invoices shall be due for payment immediately and shipments shall only be made against advance payment. Unless otherwise agreed upon in writing by PosterCandy, all payments shall be in Australian Dollars and must be made directly to PosterCandy in accordance with the payment options described on PosterCandy's website. Unless otherwise agreed upon in writing, Purchaser shall not have any right of deduction or set-off. Objections to PosterCandy's accounting, account statements, account reconciliations, etc. must be received in writing by PosterCandy within a period of four (4) weeks from the date of the invoice or other applicable. In the event that Purchaser fails to provide a timely objection notice to PosterCandy, the terms of the invoice or other document shall be deemed to have been irrevocably accepted by Purchaser. Notwithstanding the foregoing, PosterCandy reserves the right to correct, at any time, any invoicing errors, including calculation errors, which may arise from time to time.

Delivery of Goods and Performance of Services

Unless otherwise agreed upon in writing...

PosterCandy shall deliver goods at any time after PosterCandy has notified Purchaser that goods are ready for delivery by means of an order confirmation notice. Notwithstanding the foregoing, a maximum delivery period of two (2) weeks (for Australian deliveries) applies from the conclusion of the Sales Agreement. Selection of the carrier and route of delivery shall be made by PosterCandy unless otherwise agreed with the Purchaser. Delivery of goods to a common carrier or a registered courier shall constitute delivery to Purchaser and risk of loss shall thereupon pass to Purchaser. In no event shall PosterCandy have any liability in connection with shipment, nor shall the carrier be deemed to be an agent of PosterCandy. Notwithstanding anything contained herein to the contrary, if the shipment or receipt of goods is delayed for reasons beyond the responsibility of PosterCandy, risk of loss shall pass to Purchaser upon receipt of an order confirmation notice or other similar document from PosterCandy.

PosterCandy will use commercially reasonable efforts to deliver goods in the shortest time possible. However, specific dates and times will not be guaranteed.

Unless otherwise agreed upon in writing by the parties, PosterCandy reserves the right to deliver goods in instalments and/or perform services in stages. Each delivery of goods shall be treated as a separate transaction and payment thereof shall be in proportion to the overall purchase price set out in the Sales Agreement. Delay or failure by PosterCandy to deliver an instalment and/or perform a stage of service in accordance with these Terms shall not entitle Purchaser to repudiate or cancel the delivery of other instalments or stages of goods under the Sales Agreement.

Reminders and final deadlines must be communicated in writing.

PosterCandy shall not be liable to Purchaser for any delay or failure to deliver goods and/or perform services including but not limited to any cause beyond PosterCandy's reasonable control, including, without limitation, any Act of God, fire, casualty, flood, earthquake, war, strike, lockout, epidemic, illness or injury to workers, delayed or failed deliveries by subcontractors, power failure, damage or destruction of production facilities, riot, insurrection, transportation delays or defaults, delay in supply or shortages of fuel, components, raw materials or supplies, labour shortage, acts or omissions of third parties, action of any governmental authority, or any other cause beyond the reasonable control of PosterCandy(the "Force Majeure"). In such event, PosterCandy must promptly provide Purchaser with written notice of the Force Majeure. PosterCandy's time for delivery and/or performance shall be extended for a period equal to the time lost by reasons of the Force Majeure without subjecting PosterCandy to any liability or penalty. If the Force Majeure event lasts longer than thirty (30) calendar days, PosterCandy may immediately terminate all or part of the Sales Agreement, without incurring any liability or penalty, by providing written notice of such cancellation to Purchaser.

For greater certainty, PosterCandy shall not be liable for any damages, losses, costs or expenses (collectively known as “damage") resulting from PosterCandy's delay in delivery of goods and/or provision of services to Purchaser unless such damage arises from the gross negligence of PosterCandy. Notwithstanding the foregoing, where the gross negligence of PosterCandy causes a delay in the delivery of the goods or provision of services, Purchaser's sole remedy shall be the payment of compensation equal to half of a percent (0.5%) per week up to a maximum of five percent (5%) of the value of the portion of the delivery which cannot be used on time for its intended purpose as a result of the delay.

Because of variations in equipment, paper, inks and other conditions, reasonable variations in colour between the original submitted digital image and the print produced by PosterCandy must be expected. Prints delivered with variations of this kind shall be considered as acceptable performance.

Inspection, Acceptance and Return of Goods and Services

Notwithstanding (i) payment, (ii) passage of title, or (iii) prior inspection or tests, all goods and services furnished under Sales Agreement shall be subject to Purchaser's right of inspection and acceptance upon delivery.

Goods: Following delivery and within thirty (14) calendar days of receipt of goods by Purchaser, Purchaser shall provide PosterCandy with a written notice containing the full details and a minimum of at least 4 different photographs documenting any alleged defect or non-conformity in goods ("Rejection Notice") via email to  friends@postercandy.com.au Purchaser may return rejected goods to PosterCandy at Purchaser's risk and expense and in accordance with PosterCandy's instructions. PosterCandy shall make the final determination as to whether its goods are defective or non-conforming. Purchaser's exclusive remedy and PosterCandy's entire liability to Purchaser in the event of a rejection shall be expressly limited to either the prompt replacement of the goods, the repair of any defect or non-conformity or, at PosterCandy's option, the issuance of a credit or refund for the purchase price of the defective or non-conforming goods. Notwithstanding the foregoing, in the event that Purchaser fails to provide a timely Rejection Notice to PosterCandy, Purchaser will be deemed to have irrevocably accepted goods. Moreover, the use of any goods by the Purchaser, its agents, employees or licensees, for any purpose after delivery thereof, shall constitute irrevocable acceptance of goods by Purchaser.


Title to and ownership of all goods shall not pass to Purchaser until payment of the purchase price and any Additional Costs has been made in full to PosterCandy..

Content of the image files, damage of third party rights

The Purchaser is solely responsible for the content of any submitted image files.

The customer warrants, that he will not submit any image file that infringes any patent, trademark, copyright, moral right or other intellectual or proprietary right of any party. The customer could be liable to pay substantial claims for indemnification by a third party for infringing copyright laws. The customer is liable for all consequences of violation of aforementioned rights and indemnifies PosterCandy from all liability.

When executing a Purchase Agreement, the Purchaser is responsible for ensuring that all uploaded image files do not violate any law, especially laws related to child pornography, child abuse and animal abuse. PosterCandy reserves the right to report any images that PosterCandy judges as potential violations of the law to the applicable authorities.

Security Interest and Solvency

Purchaser represents and warrants to PosterCandy that Purchaser is solvent. PosterCandy retains a security interest in goods to secure payment of the purchase price and all other indebtedness and obligations that Purchaser now and in the future owes to PosterCandy.

Changes and Cancellation

No Sales Agreement which has been executed by PosterCandy may be cancelled or amended by Purchaser except with the approval in writing of PosterCandy and on terms that Purchaser shall indemnify PosterCandy in full and on demand against all loss (including loss of profit), costs (including the cost of all labour and materials used, as well as accounting, legal and clerical costs), damages, charges and expenses incurred by PosterCandy as a result of the cancellation or change.

There is no right to cancel an executed Sales Agreement in which goods were custom produced as per the customer's specification, or were clearly designed for the customer's personal need.

Limited Warranty, Returns and Refunds

Except as otherwise specified herein, PosterCandy warrants that: (i) all goods and services purchased hereunder are free from defects in material and workmanship and conform to the requirements of Sales Agreement; (ii) PosterCandy has title to goods and the right to sell them to Purchaser; and (iii) goods and services shall conform to the written Specifications, if any, described in the Sales Agreement.

Returns and Refunds do not apply where poor quality products are produced due to: Your decision to use a low resolution or poor quality image; or, Errors in spelling, punctuation or accuracy of any text, or the placement of images, text or embellishments created by the Purchaser. This also includes custom selections such as borders, formatting and also errors that you have made in selecting the size or type of product, for example you have selected matte finish for digital prints, and you had wanted gloss prints.

Unless otherwise agreed upon in writing, the warranty period for all goods delivered by PosterCandy will expire thirty (30) calendar days after the date of the delivery of goods to the Purchaser (the "Warranty Period"). If Purchaser believes that the goods and/or services are defective or deficient, Purchaser shall provide PosterCandy with a written notice by letter, fax or e-mail, containing the full details of the alleged defect or deficiency and setting out the date of the order confirmation, the delivery confirmation or the invoice (the "Rejection Notice"). At PosterCandy's direction, Purchaser shall return the defective or deficient goods to PosterCandy at Purchaser's risk and expense and in accordance with PosterCandy's return policy in effect from time to time, failing which any and all warranty obligation on PosterCandy's part shall become void. PosterCandy shall promptly investigate such claimed breach and shall, at its sole discretion and within thirty (14) days of the date of the Rejection Notice either: (i) provide information to Purchaser confirming that no breach of warranty has in fact occurred; or (ii) advise Purchaser of PosterCandy's planned corrective action. If PosterCandy determines that the Rejection Notice was given without cause, Purchaser shall reimburse PosterCandy for all applicable costs and expenses thereby occasioned to PosterCandy. If a breach of warranty has in fact occurred, PosterCandy shall, at its sole discretion, promptly: (i) repair or replace the defective goods at no additional cost to Purchaser; (ii) issue credit or refund amounts paid by Purchaser related to the portion of goods and/or services in breach of warranty; or (iii) unless the defect in question is a minor one, cancel the Sales Agreement. All costs incidental to repairing or replacing defective goods or correcting or re-performing the deficient services shall be borne by PosterCandy and in no event shall the Purchaser be liable for such costs. All warranty repairs or replacements and any services that have been re-performed or corrected under warranty shall only be warranted for the balance of the original Warranty Period.

Notwithstanding anything contained herein to the contrary, where PosterCandy is required to perform corrective work, PosterCandy's warranty shall be limited to the goods actually delivered. PosterCandy shall only warrant the proper functionality of its products and components where the faulty functioning in question cannot be attributed to incorrect or incomplete information provided by Purchaser.

Purchaser shall not be entitled to withhold payments on account of warranty claims or other counter-claims not recognized by PosterCandy.

Warranty Exclusions: This warranty excludes normal wear and tear and ordinary deviations in size, weight or quality. This warranty also excludes coverage for used goods and seconds as well as goods not manufactured by PosterCandy or its affiliates. Repair or replacement of goods and/or re-performance or correction of services due to: (i) misuse or abuse; (ii) improper use or maintenance; (iii) failure to observe instructions contained in user/owner manuals; (iv) mishandling or testing by Purchaser, its affiliates and agents; (v) negligence; (vi) alterations, maintenance or repair work undertaken by Purchaser or third parties; (vii) excessive stress; (viii) accident; (ix) improper storage; (x) use of incompatible supplies or cleaning agents; (xi) an event of Force Majeure; (xii) chemical influences; (xiii) foreign object damage; or (xiv) damage in transit, are excluded from PosterCandy's warranty obligations.

The preceding paragraphs set forth the exclusive remedy for all claims based on failure of, or defect in, goods sold hereunder, whether the failure or defect arises before or during the warranty period, and whether a claim, however instituted, is based on contract, indemnity, warranty, tort (including negligence), strict liability or otherwise. Upon the expiration of the warranty period, all such liability shall terminate. Unless otherwise agreed in writing by PosterCandy, this warranty shall not be assigned to any third party. The foregoing warranties are exclusive and in lieu of all other warranties, whether written, oral, implied or statutory. No implied warranty of merchantability or fitness for particular purpose shall apply. PosterCandy does not warrant any goods or services of others, which purchaser has designated.

Limitations of Liability

PosterCandy's liability with respect to all claims of any kind, whether based on contract, indemnity, warranty, tort (including negligence), strict liability or otherwise, for all losses or damages arising out of, connected with, or resulting from this agreement, or these terms and conditions, or from the performance or breach thereof, or from any goods or services covered by or furnished under the agreement or any extension or expansion thereof (including remedial warranty efforts), shall in no case exceed the price allocable to the specific goods or services that gives rise to the claim. All such liability shall terminate upon the expiration of the warranty period specified above.

In no event, whether based on contract, indemnity, warranty, tort (including negligence), strict liability or otherwise, shall PosterCandy, its employees, agents, suppliers and affiliates be liable for special, incidental, punitive, exemplary or consequential damages including, but not limited to, loss of profits or revenue, loss of use of any property, cost of capital, cost of purchased power or energy, cost of substitute equipment, facilities or services, business interruption costs, downtime costs, injury to person or property or death, or claims of purchasers of purchaser for such damages or losses, and purchaser will indemnify PosterCandy, its employees, agents, suppliers and affiliates against any such claims from purchaser's purchasers. If purchaser resells goods sold hereunder to any third party who is not a consumer of PosterCandy's goods, purchaser shall obtain from such third party a provision affording PosterCandy and its suppliers the protection of the preceding sentence. any action or suit by purchaser against PosterCandy relating to the sales agreement of the goods and/or services covered hereby must be brought within one (1) year of the date of invoice for such goods or services. The parties hereto acknowledge and agree that this is a commercial transaction.


Purchaser shall indemnify, defend and hold harmless PosterCandy from and against all claims, demands, causes of action (including third-party claims), losses, damages, expenses (including consequential and incidental damages, court costs and attorney fees) and liabilities of every kind and nature that PosterCandy incurs as a result of Purchaser's breach of any of Purchaser's obligations under the Sales Agreement and/or these Terms.

Confidentiality/Intellectual Property

Purchaser retains ownership of the Content and Images uploaded to PosterCandy. PosterCandy warrants that Content and Images will not be used for any purpose other than the creation of custom goods for the Purchaser without the direct prior consent of the Purchaser.

All technical information and/or Specifications, etc. supplied by PosterCandy in connection herewith shall be treated as strictly confidential by Purchaser and must not be made available to any third party both prior to and after execution of Sales Agreement and delivery of goods and/or provision of services without the prior written consent of PosterCandy.

PosterCandy expressly reserves all right, title and interest in any documents, Specifications, and other technical information provided to Purchaser in connection with Sales Agreement, quotation, offer to sell, installation, service, or repair of goods sold, and Purchaser shall return same to PosterCandy upon request.

To the extent that goods are supplied in accordance with Purchaser's Specifications or statements (collectively, the "Statements"), Purchaser represents and warrants that such Statements do not infringe any third party moral or intellectual property rights. Purchaser agrees to indemnify PosterCandy in respect of any claim for moral or intellectual property infringement by a third party resulting from the use of the Statements by PosterCandy.

Any trademarks, trade names or logos displayed on this site are the property of their respective owners and must not be used in any manner without the prior written consent of the owner.


Any notice, approval, consent, waiver, or other communication to be given hereunder shall be in writing and shall be deemed to be given if delivered personally, or sent by registered mail in which case such notice, approval, consent, waiver or other communication shall be deemed to be received on the second business day following the mailing thereof by registered mail to:

PosterCandy Pty Ltd • ABN 91 135 107 710 • 277 Parramatta Road • Leichhardt (Sydney) • NSW • 2040 
and to Purchaser at such mailing address, telephone, facsimile, or email address provided by Purchaser.

Entire Agreement

These Terms and any document relating thereto contain the entire agreement between Purchaser and PosterCandy and shall not be altered or amended except by written instrument signed by both parties.

Governing Law

This agreement shall be governed by the laws of the State of New South Wales and both parties (PosterCandy and the Purchaser) agree to submit to the jurisdiction of the Courts of New South Wales, Australia


Failure by PosterCandy to enforce any right or provision of this agreement will not constitute a waiver of the right of provision.         

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